Supervisor: Coid Client Services
Dept. of Employment And Labour
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Reference number
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Do you qualify?
Requirements
Undergraduate qualification (NQF level 6) as recognised by SAQA in Customer Services / Management / Customer Relations / Contact Centre Management / Office Administration Management / Communication/ Marketing. Two (2) years’ functional experience in Customer care/ Client Service environment. Knowledge: Relevant regulations, laws and legislation, Public Service Act, Public Service Regulation, Compensation Fund business strategies and goals, Compensation Fund value chain, Directorate goal and performance requirements, PFMA and Treasury Regulations, Customer Service (Batho Pele Principles), Occupational Health and Safety Act (OHS), Promotion of Access to Information Act, The Constitution of RSA. Skills: Coaching and Mentoring, Conflict Management, Critical and Innovation Thinking, Inspire Commitment, People Management, Performance and oversight, Programme/ Project Management, Quality Assurance, Service Delivery Innovation, Stakeholder Development & Relations.
Key Responsibilities
Monitor and oversee the help desk at the first port of entry within the COID service. Facilitate customer-driven quality workflow processes. Coordinate and ensure quality resolution of queries. Attend to all queries regarding legislation and follow up on pending queries. Supervision of staff.
How to Apply
Apply by Email
Jobs-NW6@labour.gov.zaSign up free to see contact details and pre-fill your Z83
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Enquiries
Ms N Litheko Tel No: (018) 387 8195
Notes
EE target- Priority will be given to Indian Male, Indian Female, White Male.
Closed
This vacancy has closed
Reference number
You'll need this reference number on your Z83 form.