Supervisor: Client Services
Dept. of Employment And Labour
14
days left
Closes 31 July
Reference number
You'll need this reference number on your Z83 form.
Do you qualify?
Requirements
Undergraduate qualification (NQF Level 6) as recognised by SAQA in Customer Services / Management / Customer Relations / Contact Centre Management / Office Administration Management / Communication / Marketing. Two (2) years functional experience in customer care/client services environment. Knowledge: Relevant regulations, laws and legislations. Public Service Act. Public Service Regulation. Compensation Fund business strategies and goals. Compensation Fund value chain. Directorate goals and performance requirement. PFMA and Treasury Regulations. Customer Service (Batho Pele Principles). Occupational Health and Safety Act (OHS). Promotion of Access to Information Act. The Constitution of RSA. Skills: Coaching and Mentoring. Conflict Management. Critical and Innovative thinking. Inspire Commitment. People Management. Performance oversight. Programme/Project Management. Quality Assurance. Service Delivery Innovation. Stakeholder Development and Relations.
Key Responsibilities
Monitor and oversee the help desk at the first port of entry within the COID service. Facilitate customer driven quality workflow processes. Coordinate and ensure quality resolution of queries. Attend all queries regarding legislations and follow up on pending queries. Supervision of staff.
This reference number also appears on another DPSA listing. Verify with the enquiries contact before applying to ensure your application reaches the correct post.
How to Apply
Apply by Email
Jobs-KZN7@labour.gov.zaHand Delivery
Govt Buildings, Masonic Grove, Durban, 4001
By Post
PO Box 10074,
Sign up free to see contact details and pre-fill your Z83
Sign up — it's freeAlready have an account? Sign in
Enquiries
Mr SA Mchunu Tel No: (031) 336 1692 (Durban)
Notes
EE Target: Priority will be given to Africa Males, Coloured Males, Coloured Females, Indian Males, Indian Females, White Males and White Females.
14
days left
Closes 31 July
Reference number
You'll need this reference number on your Z83 form.