Inbound Agents
Dept. of Employment And Labour
Closed
This vacancy has closed
Reference number
You'll need this reference number on your Z83 form.
Do you qualify?
Requirements
Grade 12 Certificate. (NQF Level 4). No experience required. Knowledge: Knowledge of relevant Regulations, Law and Legislation (PFMA, COIDA, POPIA, Promotion of access of Information Access, Public Service Act, Labour Relation Act, National Treasury Regulations). Digital Acumen/Call Centre Functionalities. Call Management. Query Management. Stakeholder Development and Management. Compensation Fund, policies, procedures, processes. Contact Centre vision and objectives. Contact Centre Performance requirements. Customer services (Batho Pele Principles). Customer Care Processes and Procedures. Legislative Requirements: None. Skills: Data Collection/Capturing. Call Management. Active listening. Critical and innovative Thinking. Quality Assurance. Service Delivery Innovation.
Key Responsibilities
Attend to customer queries for Inbound services. Register and capture COID claims on the operational system. Perform continuous process improvements.
How to Apply
Apply by Email
Jobs-CF16@labour.gov.zaSign up free to see contact details and pre-fill your Z83
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Enquiries
Ms W Semahla, Cell: 064 965 8737
Notes
Priority will be given to Persons with disability, Indians and Whites
Directorate: Human Resources Planning Practices and Administration
Closed
This vacancy has closed
Reference number
You'll need this reference number on your Z83 form.