Deputy Director: Batho Pele

Requirements

Matric plus an undergraduate qualification (NQF Level 6) in Public Management/Public Administration or Equivalent as recognized by SAQA. A minimum of 5 years’ experience within the Service Delivery Improvement Mechanisms/Interventions environment of which three (3) years must be at Assistant Director / Junior Management level and valid driver’s license (with exception of person with disability). Core and Process Competencies: Batho Pele Principles, PFMA, Performance Management, Public Service Regulations. Generic Competencies: People Management and Empowerment, Programme & Project Management, Financial Management, Change Management, Knowledge Management, Client orientation & Customer focus, Problem Solving & Analysis, Communication.

Key Responsibilities

Manage the development and review of Service Standards; Charter and Citizens' report; Manage the Development and review of Service Standards and Service Delivery Charter; Publish the approved Service Standards and Service Charter on the website; and monitor compliance with Service Standards; provide support and input on the monitoring and evaluation report of Service Standards and Charter for submission purposes; Monitor community and coalface engagements, plan and implement public service week/month/day, coordinate the implementation of service delivery awards programmes, including Service Excellence Awards or similar, implement and ensure all relevant documentation is submitted for entry into the awards, implement SMS deployments and site visits (Khaedu), plan and liaise with HRM&D to conduct Batho Pele training for newly appointed staff, conduct unannounced visits to service delivery sites.

How to Apply

Enquiries

Notes

EE Target: African Male & Female, Coloured Male & Female, White Female, Indian Male & Female, Persons with Disability.