Client Service Officer: Uif Operations

Requirements

Grade 12; no experience required. Knowledge: Unemployment Insurance Act and Regulations, Unemployment Insurance Contributions Act, Public Financial Management Act (PFMA), Protection of Personal Information Act (POPIA), Treasury Regulations, Batho Pele Principles, Department of Labour and UIF Policies and Procedures, UIF’s Vision, Mission and Values, Customer Care Principles, Departmental Policies, Procedures and Guidelines. Skills: Interviewing, Communication (verbal and written), Listening, Computer Literacy, Listening, Interpretation (ability to interpret UI Act and Contribution Act), Conflict Management, Time Management, Customer Relations, Analytical, Interpersonal, Telephone etiquette, On job training (operations system).

Key Responsibilities

Provide screening services. Process applications for UIF benefits. Register payment continuation forms. Provide administrative functions.

How to Apply

Enquiries

Notes

EE targets- Preference will be given to Africans, Indians & White people living with disability; Indian males and females, White males and females.