Civic Services Clerk: Births And Deaths,

Requirements

An undergraduate qualification in Public Administration, Public Management, Operations or Business Management at NQF Level 6 as recognized by SAQA. One (1) Years’ relevant experience in in administrative, clerical or client service environment is required. Knowledge of Births and Deaths Registration. Knowledge and understanding of the Departmental Legislations and Prescripts (Civic Services). Basic knowledge of Human Resource Regulatory Framework. Basic knowledge of Public Service Regulations. Required skills and competencies: Client Orientation and Customer Focus. People Management and Empowerment. Records Management. Change management. Knowledge management. Budget planning and cost control. Financial reporting. Influencing and networking. Attention to detail. Business report writing. Conflict resolution. Problem solving and analysis. Presentation skill. Interpersonal skill. Communication skill. Planning and Organising skill. Decision making skill. Negotiation skill. Computer literacy. Patriotic, Honesty, Integrity and Accountability.

Key Responsibilities

The successful candidate will be responsible for, amongst others, the following specific tasks: Administer the birth and death applications at the back office for DHA Clients. Receive, capture, verify, and process birth and death applications accurately and timeously in accordance with prescribed legislation, policies, procedures, and service delivery standards. Verify the authenticity and completeness of supporting documents to ensure data integrity, prevent fraud, and comply with regulatory requirements. Capture, update, and maintain birth and death records on the relevant DHA systems to ensure accurate, secure, and up-to-date population records. Assist with the submission of requests for documentation from stores through EDMS or manual requests. Administer the implementation of back-office process steps for birth and death applications of all DHA Clients. Liaise with Civics Front Office staff regarding status of applications or feedback on processing of applications. Perform end of day duties to ensure effective capturing of performance statistics where required by management. Administer birth and death applications are implemented within targeted turnaround times. Assist with the verification of Identity Documents (ID) Numbers for birth and death certificates. Ensure that ID numbers are allocated effectively to applications for Birth Registrations. Timeously notify Local Offices to action printing of unabridged certificates and update the system as required. Identify, report, and mitigate risks, irregularities, 54 and suspected fraudulent activities in line with DHA risk management and compliance frameworks. Maintain good relationships with clients and Stakeholders. Implement effective risk and compliance in line with the relevant practices. Ensure effective and efficient management of human, physical and financial resources within the Unit.

How to Apply

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