/Assistant Director: Call Centre

Assistant Director: Call Centre

Dept. of Employment And Labour

GautengUnemployment Insurance Fund, PretoriaCloses soon

💰R487 197 p.a.

📅Closes 17 July

days left

Closes 17 July

After downloading: print the Z83, then sign and initial every page by hand before submitting. Electronic signatures are not accepted by government departments.

Reference number

HR4/4/3/2ASDCC/UIF

You'll need this reference number on your Z83 form.

Do you qualify?

Requirements

Three (3) year relevant tertiary qualification in Contact Centre Management / Public Management / Business Administration / Business Management / Financial Management / Management/ Administration Management / Public Administration. Two (2) years functional experience in Call Centre. Two (2) years supervisory experience in Call Centre. Knowledge: Public Finance Management Act (PFMA). Public Service Regulations (PSR). Public Service Act (PSA). Labour Relations Act (LRA). Employment Equity Act (EEA) Basic Conditions of Employment Act (BCEA). Unemployment Insurance Act (UIA). Unemployment Insurance Contributions Act (UICA). Skills: Communication. People Management. Listening. Computer Literacy. Time Management. Analytical. Numeracy. Interpersonal. Planning and Organizing. Diversity Management.

Key Responsibilities

Facilitate the handling of incoming calls and enquiries. Review call centre policies and procedures and manage implementation thereof. Co-ordinate helpdesk service. Manage resources (Human, Finance, Equipment / Assets) within the Sub-Directorate.

How to Apply

📧

Apply by Email

Jobs-UIF3@labour.gov.za

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Enquiries

Ms ZW Chauke Tel No: (012) 337 1886

Notes

EE targets- Priority will be given to White Males, Females and Persons with disabilities are encouraged to apply.