Senior Fingerprint Expert: Post Receipt And Pre- Processing,

Requirements

An undergraduate qualification in Public Administration, Public Management, Operations or Business Management at NQF level 6 as recognized by SAQA. Two (2) years’ experience in a Customer Service, Civic Services or a in depth knowledge of Fingerprints. Drafting of 212 statements and court representation. Basic Knowledge of Public Service Regulations. Knowledge of the Departmental Legislation and Prescripts (Civic Services). Knowledge and understanding of the verification process. Basic knowledge of the Human Resource Regulatory Framework. Willingness to work extended hours Required skills and competencies: Service delivery. Client and customer relations. Analytical skills. Planning and Organising. Strong Customer focus. Conflict Resolution. Problem Solving. Ability to think and act quickly. Problem solving and analysis. Report Writing. Colour vision and hearing. Basic Ability to 53 understand and follow camera scripts. Physical strength to carry heavy equipment and stamina. Report writing. Basic image editing skills. Communication skills. Patriotism, Honesty, Integrity and Accountability.

Key Responsibilities

The successful candidates will be responsible for, amongst others, the following specific tasks: Supervise and implement the processing of all processes and operational activities of the post receipt and pre-processing within the unit. Ensure and implement the post receipt and pre-processing by following the correct processes and procedure in the unit. Implement quality assurance strategies on completion and dispatching of Identity documents. Ensure the post receipt and pre-processing of the application according to requirements. Ensure the post receipt and pre-processing of quality with regard to the application. Liaise with Government Printing Works and other stakeholders to ensure quality and timeous delivery of services. Ensure that timely and compliant filing and/or disposal of undelivered, or incomplete Identity Documents. Resolve technical or practical issues from employees and escalate complex matters to the Supervisor. Supervise and implement post receipt and pre-processing of application by following the right processes and procedures. Maintain good relationships with clients and stakeholders. Implement effective risk and compliance in line with the relevant practices. Ensure the implementation of policies, procedures. Ensure effective and efficient management of human, physical and financial resources within the Unit. Coach and guide staff on best practices and compliance with regulatory requirements.

How to Apply

Enquiries

Head Office: Ms R Masemola, Tel No: 012 406 4156