/Principal Network Controller: It Service Management

Principal Network Controller: It Service Management

Mpumalanga Government

MpumalangaProvincial Office, Mbombela (Nelspruit) 168

💰R932 292 p.a. · Level 11

📅Closes 29 May

📌Post 16/231

Closed

This vacancy has closed

After downloading: print the Z83, then sign and initial every page by hand before submitting. Electronic signatures are not accepted by government departments.

Reference number

MPDOH/MAY/26/267

You'll need this reference number on your Z83 form.

Do you qualify?

Requirements

Senior Certificate / Grade 12 plus Bachelor’s Degree / Advance Diploma in Information Technology (NQF Level 7) as recognized by SAQA. ITIL certification (Intermediate or Expert preferred). A minimum three (3) years of experience in IT service management, LAN & Desktop Support role. Understanding of networks (LAN/WAN/Wi-Fi), servers, and storage systems. Basic database management and SQL query skills (advantageous). Proficiency with Windows OS, Active Directory, and Microsoft 365. Understanding of cloud technologies (Azure, AWS—advantageous). System performance monitoring and diagnostic tools. Backup, restore, and patch management skills. ICT documentation and technical writing. Valid driver’s licence. Knowledge: Windows 2003/2008. MS Exchange Server 2007/2010. Active Directory. ITIL and COBIT. MS 365 Packages. SKILLS: Project management experience (PMP, PMBOK or PRINCE2 certification is a plus). Experience in managing outsourced or hybrid IT environments. Familiarity with Agile and DevOps practices. Strong analytical and reporting capabilities. Personal Attributes: Business Analysis and Design. Strong understanding of software development life cycle (SDLC). Excellent communication and presentation skills for training purposes. Ability to explain technical concepts to non-technical users. Strong problem-solving and analytical skills. Patience and adaptability when working with diverse user groups. Ability to manage multiple tasks and meet deadlines.

Key Responsibilities

To Manage and coordinate Information and Communication Technology Operations. Provide ICT Governance and management processes. Monitor and coordinate the acquisition, installation and maintenance of new ICT systems. Develop and implement ITSM strategy and governance. Provide it service delivery and operations. Provide team leadership and development. Manage stakeholder engagement. Deploy tools and technology services across the Department. Develop and implement continuous improvement plans.

How to Apply

This job's application instructions were not included in the circular. Contact the enquiries person directly for application details, or visit dpsa.gov.za for the full circular.

View full DPSA circular (PDF) →

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Enquiries

Mr. Emmanuel Makokoropo Tel No: (013) 766 3384 / Ms. Gugu Nkosi Tel No: (013) 766 3103 / Ms. Nomsa Maphanga Tel No: (013) 766 3207 / Ms. Sebenzile Mthisi Tel No: (013) 766 3339, Mr. Mxolisi Maseko Tel No: (013) 766 3351, Mr. Samson Nyoni Tel No: (013) 766 3087 and IT related queries: Help desk Tel No: (013) 766 3018.