Information Technology Technician

Requirements

A minimum of three-year tertiary qualification (NQF Level 6/National Diploma) in Information Technology / Information System, Computer Systems Engineering, Computer Sciences or relevant qualification. A+ and N+ certificates with a relevant years of working experience in desktop support in a network environment. Computing, good communication, interpersonal and report writing skills. Professional, self-driven, independent individual with troubleshooting and problem-solving skills. Good understanding of MS Windows 10 -11, Microsoft 365 applications and end-user cloud services. Understanding of Unified Communications applications and support. A valid driver’s licence. Skills: Excellent diagnostic and problem solving; Excellent communication ability; Outstanding organizational and time-management; Computer skills; Communication; Interpersonal. Personal Attributes: Friendly 96 and personable demeanour; Take ownership and responsibility; Possess the drive to learn and adaptable to change/new technologies; Punctual; Ability to work under pressure; Ability to communicate effectively with others both verbally and in writing. Willing to adapt work schedule in accordance with office requirements.

Key Responsibilities

Provide advanced desktop support and maintenance across Microsoft applications, business application access, and unified communications solutions. Detect, troubleshoot, and repair faults on LAN/WAN infrastructure, PCs, peripherals, network points, and software. Assist with the planning, design, and implementation of LAN/WAN infrastructure as well as desktop, laptop, and printing solutions. Provide and maintain printing services for transversal systems such as LOGIS, PERSAL, BAS, WCS, and PMIS. Manage and maintain a secure, stable, and virus free network environment. Deliver enduser support for data backups and restoration. Monitor local area networks to ensure optimal performance. Liaise wi-th suppliers and manufacturers to reso-lve enduser incidents. Install, configure, and support software and applications as required. Plan and organise the deployment of computer programs, a-pplications and networks (Laptops, Printers, Network cabling, Audio-visual, Wi-Fi Access, Business applications etc.). Identify user requirements for acquisition and maintenance of equipment and computer programs. Include user and office infrastructure or systems requirements on annual Acquisition Plans. Receive and support service providers and technical engineers for specialised network or applications installations. Prepare and participate on migration of user profiles on newly deployed systems or applications. Install and maintain computer systems and networks to achieve the highest functionality and optimise the role of technology. Set up workstations with computers and necessary peripheral devices (routers, printers etc.). Check computer hardware to ensure functionality. replacing parts as required. Install and configure computer hardware, operating systems and applications. Identify aging hardware and software and report on the findings. Provide technical support to end-users on IT related incidents and service requests. Monitor Help Desk tickets and resolve user issues. Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.). Create temporary user accounts and reset passwords ensuring that the correct permissions and data security are applied. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Provide a reliable and stable network environment. Install and configure LAN and WAN devices. Install and configure Wi-Fi Access points. Install and Configure Wi-Fi Client on users PC’s. Deploy and upgrade network servers. Monitor LAN and WAN performance and troubleshoot issues. Monitor IT inventory. Perform periodic preventative maintenance and updates. Maintain service records. Maintain records/logs of repairs and fixes and maintenance schedule. Analyse history of software or hardware issues and make recommendations to prevent future problems. Analyse service requests to identify common trends and underlying problems. Identify and suggest possible improvements on procedures. Ensure full compliance with the data protection act.

How to Apply

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