Director: Application Processing

Requirements

An undergraduate qualification in Public Management, Public Administration, Operations Management or related field, at NQF level 7 as recognized by SAQA. 5 years' experience at a Middle / Senior Managerial level is required. Extensive experience in Operations Management is required. Knowledge of the Constitution of the Republic of South Africa. Knowledge and understanding of all relevant public service and Departmental Legislative Frameworks, as well as Government Structures. Knowledge of the Immigration Act. Knowledge of Public Finance Management Act. Excellent abilities and vast experience in project management, project optimization, and the use of online systems. A Valid driver’s licence or ability to fulfil the operational travel requirements of the post independently, through maintaining reliable transport arrangements for the execution of official duties, as well as willingness to travel and work extended hours. Completion of the Senior Management Services Pre-entry Certificate upon appointment. Required skills and competencies: Strategic capability and leadership Execution. Service delivery innovation, client orientation and customer focus. People management and empowerment. Financial Management. Program and project management. Change management. Knowledge Management. Support with digital transformation. Service delivery Innovation. Excellent verbal and written communication, as well as presentation skills. Problem-solving and analysis. Influencing, networking, conflict management and negotiation skills. Attention to detail. Process analysis and improvement. Stakeholder relations and customer focus. Interpersonal skills. Technical skills: Commercial skills. Decision making and initiating action. Planning, organising and time management. Business report writing. Computer literacy. Patriotism, Honesty and Integrity.

Key Responsibilities

Manage effective operations within the application processing unit. Provide guidance and leadership to the application processing unit in the achievement of strategic and operational goals. Drive implementation of the Batho Pele Principles within the unit in all interactions with internal and external customers. Monitor performance against service level agreements and ensure service delivery to internal and external stakeholders and maintain statistical data against service level standards, bottlenecks, volumes, trends and error rates. Monitor the performance of the SLA between the Front Office and the unit and take action where required. Develop and implement quality assurance and data quality strategies and actions. Oversee the financials of the unit including accurate financial accounting, monitoring and reporting within the unit. Ensure uniform implementation of Standard Operating Procedures. Implement effective operational control measures to prevent corruption and other non- financial losses. Monitor the accurate capturing and activation of application data on the NPR and other databases. Establish, maintain and ensure a good working relationship with the department and relevant stakeholders. Manage and implement strategic objectives and innovation within the Directorate. Development and Implementation of policies and procedures, directives, acts and regulations. Ensure effective and efficient management of human, physical and financial resources within the Directorate. Coach and guide staff on compliance with all regulatory requirements.

How to Apply

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