Consumer Educator

Requirements

Grade 12. An NQF level 6/7 qualification in Public Administration/Public Management, Project Management / Public Relations / Communications / Education and Training as recognised by SAQA. A minimum of three (3) years' experience in consumer education, communications, public awareness, stakeholder engagement, training environment. Code 8 driver’s license is essential.

Key Responsibilities

Translate consumer legislation into easily understandable concepts for consumer education programmes Implement legislation and policies relating to consumer rights by conducting consumer education initiatives Develop and design consumer education material {radio scripts, resource material (files), training manuals, booklets and leaflets} on consumer legislation. Plan and organize consumer awareness events focusing on commemorative months Develop content on awareness campaigns in terms of Road Shows, Media Talk Shows, social media and SMS campaigns on Consumer Rights Provide inputs into the development of consumer education materials for events Distribute education and awareness materials to consumers. Distribute service offerings posters to consumers, strategic sights, and other government departments Facilitate and conduct consumer education initiatives such as face-to-face workshops and webinars. Create awareness and educate around consumer rights through exhibitions, workshops, webinars, campaigns, and road shows Develop consumer alerts / messages for newsflash and input into media releases and radio scripts. Develop and implement business education (SMMEs) initiatives Coordinate and facilitate business seminars Develop business alerts / messages for newsflash and input into media releases and radio scripts Apply a project management approach in managing various consumer education activities and awareness campaigns. Gather information for special projects such as school/ community events around consumer issues Provide desktop research into consumer protection Conduct research on consumer trends Analyse the consumer protection landscape. Establish partnerships with various stakeholders to maximise the impact of consumer education programmes Implement consumer education and awareness programmes in partnership with the Department of Education for learners in schools, non-government organisations, universities on consumer education, focusing on curriculum alignment in Life Orientation and Management Sciences learners Develop education and awareness programmes for consumers and stakeholders Educate citizens and stakeholders in the aim to effect behavioural changes Coordinate and facilitate outreach and awareness activities with various stakeholders Coordinate consumer education with relevant stakeholders Update and maintain the stakeholder database.

How to Apply

Enquiries

Notes

Applications should be accompanied by a fully completed and signed new Z83 form obtainable from any Public Service Department or on the internet at www.dpsa.gov.za/documents. Plus, a recently updated comprehensive Curriculum Vitae (CV). Application without proof of a new Z83 application form and detailed CV will be disqualified. Applicants must indicate the post reference number on their applications. (Shortlisted candidates will receive communication from HR to submit certified copies of educational qualifications and other relevant documents not older than 6 months on or before the day of the interview). It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualifications (SAQA). All foreign qualifications must be accompanied by evaluation certificate from the South African Qualification Authority (SAQA). Correspondence will only be limited to shortlisted candidates. Suitable candidates will be subjected to vetting and personnel pre-employment suitability checks (criminal record, citizenships, 165 credit record checks, qualification verification and employment verification) where applicable, candidates will be subjected to a skill/knowledge test. Medical surveillance will be conducted on the recommended candidates. All shortlisted candidates, including the SMS, shall undertake two pre-entry assessments. One will be a practical exercise to determine a candidate’s suitability based on the post’s technical and generic requirements and the other must be an integrity (ethical conduct) assessment. It is Departments intention to promote representativity (race, gender, and disability) in the Public Service through the filling of these posts. The Department reserves the right not to appoint/fill this post. NB: The Public Service does not charge any fees for applying for posts. Should you be asked for a fee, please let the authorities know. People with Disabilities are encouraged to apply. OTHER POST