Assistant Director: Igr Stakeholder Engagement Communication (X3 Posts) Salary : R487 197 Per Annum (Level 09) Centre : East London, Bcm

Requirements

National Senior Certificate, B-Degree/ National Diploma in Public Management/ Administration, Management/ Social Science, Development Studies, (NQF L6 as recognised by SAQA), with 3 years’ experience at supervisory level or SL7/8 and drivers’ licence is compulsory. Knowledge and Skills: RSA Constitution – Corporative Governance, Public Service Act; Public Service Regulations, IGR Framework Act, 13 of 2005, National/ Provincial Development Plan, 2011, District Development Model, 2019, Integrated Development Plan, Problem solving skills, Strategic capability and leadership, Management skills, Communication skills, Computer skills, Organizational Skills, Communication, Programme and project management.

Key Responsibilities

Manage and coordinate Stakeholder Relations, Establish and maintain stakeholder relations, Develop stakeholder database, Generate and 105 communicate feedback on issues raised by relevant stakeholders, Maintain effective relations with sector departments and Municipalities at District level, Attend and participate in all IGR forums, Coordinate implementation of cluster collaborative, Enhance cooperation between DPWI and relevant, community based stakeholders, Monitor implementation of resolutions, Manage rendering of communication services in the District, Monitor provision of internal and external communications to the stakeholders, Manage maintenance of the brand for the department, Manage marketing and advertising of District events and programmes, Monitor participation in relevant communication forums inside and outside the department, Monitor development of District newsletters, Manage the rendering of effective and efficient customer service to the clientele of the district, Manage handling of complaints , Monitor reference of complaints to relevant officials, Ensure that follow ups are made by telephone, letter, fax or email so as to adhere to turnaround times, Implement and monitor adherence to Batho Pele Principles, Compile weekly, monthly and quarterly customer care reports, Manage distribution of departmental/district publications, Monitor proper handling of incoming and outgoing calls and manage the front line desk, Render administrative functions, Coordinate development of District plans, Report on implementation of project plans, Monitor development of District AOP, Receive and review enquiries regarding services of the Department, Supervise allocated resources, Maintain high standard of performance within team in order to produce excellent work within stipulated timeframes for achievement of set objectives, Resolve problems of motivation and control. Delegate functions to staff based on individual potential, provide necessary guidance and support and afford staff adequate training and development opportunities. Ensure timeous development of job descriptions, signing of workplan agreements and assessment of employees. Provide support on audit findings and risks within the unit.

How to Apply

Enquiries

Notes

East London, BCM: (Preference will be given to African Male) East London (Amathole): (Preference will be given to Youth African Female) Aliwal North: (Preference will be given to African Male)