Assistant Director: Business Processes

Requirements

A Grade 12 is required coupled with a minimum National Diploma (equivalent to NQF level 6) or Bachelor’s degree (equivalent to NQF level 7) in Business Administration or Public Administration or Business Analysis or Information Management or Computer Science. A certification in business process mapping or re-engineering as an added advantage. A minimum 3 years’ experience obtained in a business process mapping and business analysis environment. Knowledge and experience in modelling applications, e.g. Case Wise, scenario testing techniques.

Key Responsibilities

Develop Business Processes: Develop and maintain existing business processes and procedures based on process studies, best practices and analysis of information verified with relevant stakeholders. Review policies and changes in the operational environment and suggest enhancements. Align the “how-to” guides with current environments and maintain the e-learning sites. Identify and harvest knowledge assets within Business Units and ensure alignment of knowledge management processes. Administration and Awareness: Assist with maintenance of process mapping and procedural related work. Compile progress reports and action logs for execution. Assist with projects that involve business process mapping work. Conduct interactive engagements with stakeholders to align business processes and procedures, and the implemented thereof. Prepare presentation and conduct workshops and awareness sessions. Stakeholder Engagement: Conduct research into best practices that are applicable to stakeholder requirements. Gather information during workshops and advise during feedback sessions on gaps and the remedial ways for implementation. Conduct training sessions on business processes, procedures and related tools for relevant stakeholders. Business Process Governance, Improvement and Compliance: Review and improve business processes to enhance operational efficiency, consistency and effectiveness. Monitor alignment of business processes with approved policies, procedures, standards and governance requirements. Identify process gaps, duplication and inefficiencies, and recommend corrective and improvement actions. Support the standardisation, implementation and continuous improvement of business processes and related controls. Compile reports on process compliance, risks, improvement initiatives and implementation progress.

How to Apply

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