Assistant Director: Bas & Logis Operations

Requirements

A Grade 12 is required, coupled with a minimum National Diploma (equivalent to NQF Level 6) or Bachelor’s. Degree (equivalent to NQF level 7) in Information Technology, Information Systems, or Business Analysis; A certification in Project Management will serve as an added advantage. A minimum of 3 years’ experience obtained in an application, system support, or operations environment. Experience in transversal financial management systems operations and support processes (incident, problem solving, change and release management). Experience in Project Management (IT Systems Implementation). Knowledge and experience of the public-sector financial framework and end-user support in a multi-stakeholder environment.

Key Responsibilities

Systems Operations & Modernisation: Assist in the evaluation of policy requirements and user specifications for National and Provincial Government Departments. Assist with planning and implementation of proposed and new initiatives, e.g. modernisation, configuration, patching and upgrade for the enhancement of financial system capabilities (e.g., General Ledger, Reporting and Analytics). Validate that the implemented functionality meets business requirements prior to deployment. Coordinate change and release activities for new system enhancements and support user access (user provisioning, role/profile maintenance and access reviews) in accordance with security and segregation-of-duties requirements. Develop and maintain standard operating procedures, user guides, knowledge articles and support documentation to promote consistent, high-quality service delivery. Evaluate Financial Systems Competencies: Assist in conducting policy research in conjunction with stakeholders, e.g. Office of the Accountant General, CPO and DPSA, etc. Assist in collaborating policy initiatives with other technical experts and evaluate inputs in alignment with system requirements. Log, coordinate and monitor incidents, service requests and problems; support root-cause analysis and implement approved corrective and preventive actions. Provide functional and operational support for transversal financial management systems in accordance with agreed service levels and governance processes. Financial Management Systems Accessibility: Assist in providing percentage availability of the system during peak processing times. Assist in integrating measure to enable system to recover data lost during operations downtimes. Assist in conducting policy research in conjunction with stakeholders, e.g. Office of the Accountant General, CPO and DPSA, etc. Stakeholder Engagement: Assist in developing communication circulars regarding new system functionalities, updates and implications to users. Assist in coordinating Annual User Forums and attend other Stakeholder Forums when necessary. Support business readiness, stakeholder engagement, defect resolution and post- implementation validation. Ensure stakeholder communication, implementation readiness and successful deployment within approved timeframes. Assist in developing intervention strategies and assist users.

How to Apply

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